Incompetence

Heard a complaint from a friend working in another hospital. Frustration abounds when staff/ colleagues are incompetent; she had to clean up after their mistakes. We are not trying to run down new staff here, but pls have the correct attitude when it comes to working. We understand that new staff needs time to get into the workflow, but that does not mean you can repeatedly make the same mistake or you do not even bother correcting the mistake expecting others to do it for you.

It is the same problem I have in my hospital. What's more, recently I heard my previous section's assistants and technicians complaining that I was mean to them as I would scold them when there is a packing error and I would push back the whole basket and ask them to repack. Surprisingly I was not upset when I heard this. My actions are justified; I will continue to scold and show my black face if I see packing errors.

In healthcare you do not wait for accidents to happen before taking measures to ensure there is a low error rate. At every step from processing to packing to dispensing there has to be safety nets. It is the wrong attitude to blatantly ignore the safety nets and assume the next safety net is there to sift out the error; by the time the error reaches the patients it would have been too late.