Why am I Wasting my Time...

This is not the first time I felt I am wasting my time with this job. No job satisfaction at all. Doing plenty of stupid things such as chasing after Drs for forms, chasing after patients for their medical social worker (MSW) forms, chasing after patients' companies for letters of guarantee (LOGs). Why do I have to do such stupid things. If the patients don't produce their MSW forms or LOGs then they just have to pay the full price. Simple as that. They got to learn to stop giving stupid excuses such as forgetting to bring the forms or the forms are with another department. How would I know if the patient is not a fraud. If you think I am cynical, I have plenty of reasons to be.

Take for example today, there was a patient who insisted on not paying for his medication claiming his company will pay for it and the company will fax the LOG over to the hospital. However, when I called up the company, I was told he was no longer in their employment. What was worse was he had the audacity to shout at my colleague saying she was stupid when all these while he is just a big fraud.

It is this kind of incidents that culminates me to assume that patients are frauds unless proven otherwise, and I think there are plenty of people working in healthcare who have the same mentality. Reverting back to yesterday's case, when I told my friend in another hospital about it, the first thing she asked me was whether the patient's dad lied about the subsidy given by another hospital. So much for the integrity of Singaporeans...