When You're Alone

In-charge's on mc for 2 days. Technician's on mc for 3 weeks due to operation. This is a really bad day, and I have to spend 30mins explaining to a father that his daughter doesn't get subsidy if she is not a transplant patient, but things just have to get really complicated cos another hospital has been giving the patient subsidy for the medication. Got really irritated when the wife insisted I give the subsidy when there is no way I can change the pricing on the system as it does not recognise the patient as qualifying for subsidy. Luckily the husband felt bad that I have to keep calling people up to double confirm on the charges for his daughter, but I think he's going to get hell from his wife.

Argh!! Really irritated...