ThievesJust when you think you have about seen all the ugly sides of this society (specifically refering to Singapore's society) you hear more horror stories that makes you wonder if you are the only one still stubbornly hanging on to your teachers' moral teachings.
My cashier was talking about thefts in the pharmacy over lunch describing all the different methods patients would try to cheat or steal from the pharmacy. What I really do not understand is why the police is not brought in to apprehend those thieves. It does not matter that you are taking items less than $10, stealing is stealing. No explanation or excuse will suffice, and we should not be giving them a second chance because these are adults who should know better.
Incident 1Patient collected medicine from a prescription but requested to buy a box of Clarinase over-the-counter (OTC). Pharmacist gave the Clarinase and wrote on the charge label that an OTC medicine was given to patient so the cashier would remember to charge. Patient secretly pocketed the Clarinase hoping the cashier would miss out and not charge. Unfortunately, the cashier poured out the whole bag of medicine searching for the OTC medicine. When she could not find it, she went back to the pharmacist asking what exactly was sold the patient. Patient followed the cashier and took the box of Clarinase from his pocket claiming he did not know he have to show it to the cashier. Really smart.
Incident 2Patient's wife came to collect medicine on his behalf, and purposely absconded. At the end of the day, the closing shop pharmacist called up informing the patient that a bill would be sent requesting for payment. Patient was rude and insisted he did not collect the medicine. The pharmacist who dispensed the medicine told him it was dispensed to his wife, but he denied claiming the hospital had dispensed to the wrong patient. Pharmacist became indignant and told him whoever collected for him was able to recite the IC no. and home address. Patient persisted with his lie, insisting whoever collected the medicine must have known him very well. (Yah, if the wife does not know you well, who does? The mistress?) Anyway, when my cashier mentioned that we would check the CCTV to see who collected the medicine, he panicked and said he would look into the matter. Guess what, he came and made payment the next day. Oh, and did I mention, the wife is a staff of the hospital. Does this constitute as stealing from the employer?
Incident 3Patient stole 2 Futuro knee braces. Thought he could smuggle them out of the pharmacy, but the magnetic strip tagged to the knee braces activated the security alarm. He quickly walked back into the pharmacy and attempted a second time to smuggle the stolen goods out of the pharmacy. Again the security alarm was activated. When the cashier queried if he had any unpaid goods, he denied and said he needed to collect his medicine. The cashier tailed him and saw him putting the knee brace back on the shelves. This turd should be sitting behind bars and serving time.
Incident 4This is about a patient on Medifund scheme. For the uninitiated this means the patient is too poor to pay for his own medicine and requires the medical social worker's help in applying for financial aid. More specifically, anybody who pays income tax are paying for part of their medicine. The disgusting thing was this patient collected the medicine from the pharmacist and then while he was on his way to the cashier, he pilfered other items from the shelves. Thought he can get away with it by hiding the loot underneath his pile of medicine. Unfortunately, the cashier poured out the bag's contents to check and found the loot. When she queried if he will be paying for the loot, he said he does not need those medicine. Why are my tax dollars going into helping such scums of the society?
Incident 5Patient queried about scar fading creams. After some recommendations from the cashier, the patient decided to get Mederma. Expensive cream. She claimed that she still wanted to browse the pharmacy so she will make payment later. The cashier saw her putting the cream into her bag on the sly. Luckily she was stupid enough to go back to the same cashier requesting for assistance on the purchase of some plasters. The cashier pointed to the Mederma cream that was peeking from her bag asking if she had made payment for that. The patient became indignant and walked towards the pharmacist in a huff, sticking the cream under pharmacist's nose, asking the pharmacist to contact the doctor to include the cream into the prescription such that she can make claims from the insurance. When the cashier politely told her she should not be putting unpaid merchandise into her own bag, she claimed that her hands are very weak and cannot hold heavy items for long. The last I recall, Mederma's probably about the size of a tube of Mopiko. How heavy can that be.
These are just 5 incidents and I am sure if there was more time my cashier would have related more incidents. I am truly disgusted. If this is something seen day to day, in just one hospital's retail pharmacy (my hospital has 2 retail pharmacies), I cannot imagine the sheer number of thieves we are living with. I think we have a long way to go with regards to theft of intellectual properties if Singaporeans cannot even stop themselves from habitual pilferage of tangible items.